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Big NOCs use complex applications to trace user
service request and trouble. Most of these application can't be used
in small NOC, due to the cost and because they require big DB and
special care to be run.
Our "Small Trouble Ticket Tracer"
is a simple, tinny, but powerful application where service request,
like new configuration or failure shall be recorded, and all step
take from different person shall be traced till the request is
"closed" and a mail will be send to user.
STTT don't cover all complex of system, but include main feature like:
Call receiving (request open), with multiple (programmable) option to qualify the call, and to record all details.
Action Tracking, recording all engineers actions, selected from drop-down menu, and all space for store all action's details.
Forwarding of the request from person to person recorded, with timestamps.
Feedback mail to requester on engineer's request or ticket status change.
Help desk, Engineers, service manager will log into STTT, and as home pages they will see all theirs active requests, all group request, with visual indication of request status.
Simple, web base application
Work with most browser, like IE, Chrome, etc.
Server is based on Apache+Perl+PostgreSQL run under WinXP/Win32, linux version on request.
All text, action, labels are stored into DB, maybe localized.
Simple code design.
Extendible.
Mail interconnection
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Small Trouble Ticket Tracer is give you as stand alone application, with detail installation information, including 1 year mail support, is 240 € (euro), including 20% VAT.
Please refer to order page.